When the Van Pulled Up

Have you ever been unexpectedly visited by someone important? The CIA? The Secret Service? The President? What would you do if a mysterious van suddenly pulled up, the door slid open, and several serious-looking men stepped out? Something like that happened to me. At least, that’s the way I remember it.

I had recently joined the staff of a large church in Haltom City, Texas. I was the new guy, still learning names, personalities, responsibilities, and where I fit on the team. I hadn’t had much time to build deep relationships with anyone yet.

I still remember arriving for my interview and meeting Pastor Dennis in the hallway that day. He stopped, smiled, welcomed me, and told me how excited he was that I was there. That first encounter made an impression on me.

As I began working with the staff, I quickly discovered that it was a healthy team. People seemed to genuinely enjoy working together, several staff members had served there for many years, and there was a strong sense of camaraderie. I felt like I had found a place where I belonged.

Then life interrupted.

Not long after I joined the staff, my mother suddenly passed away. She had experienced some health problems, but none of us realized how serious they were. My parents lived in Arlington, Texas, and had been longtime members of a church there. Brother Charles, the pastor, was also a dear friend of our family, so naturally we asked him to conduct Mom’s funeral.

The day of the service arrived, and emotions were already running high. Losing someone you love has a way of making everything around you feel different. Conversations sound distant, time moves strangely, and somehow you just keep moving through the day.

Then I saw the van.

A long black van pulled up outside the church. Dark windows. Very official looking. Very mysterious. The side door slid open, and one by one, six men stepped out. In my memory they were all wearing black suits and dark sunglasses. For a moment, it looked like the Secret Service had arrived.

Then came the interruption.

The men getting out of that van were members of my new church staff, and one of them was the senior pastor. The moment I recognized them, tears filled my eyes.

There they were, forming a line and walking toward me simply to offer a hug, a handshake, a few words of encouragement, and their presence during one of the hardest days of my life. I was overwhelmed.

I was the new guy. They barely knew me. They had work to do, meetings to attend, responsibilities to handle, phone calls to return, and families of their own. Yet six men stopped what they were doing, dressed for a funeral, climbed into a van, drove thirty minutes across town, and showed up for me.

Who does that?

I should probably confess something. The van may not have actually been black, and the men certainly weren’t all wearing black suits and dark sunglasses. But that is how the moment felt, because when you are hurting, the people who show up can seem larger than life.

They didn’t come to fix anything. They couldn’t bring my mother back, and they didn’t have some magical sentence that would remove the grief. They simply came.

Sometimes showing up is the greatest act of hospitality we can offer.

Hospitality isn’t just inviting people into our homes, preparing a meal, or making someone comfortable. Hospitality is love in action. It is allowing another person’s need to interrupt our schedule. It is saying, “You matter enough for me to stop what I’m doing.”

It might mean driving across town, sitting beside someone in a hospital, standing with a friend at a funeral, making the phone call, sending the text, knocking on the door, bringing the meal, or simply giving someone your time when it would be much easier to stay busy with your own life.

That van pulling into the parking lot happened many years ago, but I can still see it. I can still see those men stepping out, and I can still remember what it felt like when I realized they had come for me.

I will never forget it.

That is what extraordinary hospitality does. People may forget what you served them. They may forget what you said. They may even forget some of the details of the day. But they rarely forget who showed up when they needed someone.

So here is the challenge: who needs you to show up?

Whose life could you interrupt with kindness today? It may cost you thirty minutes. It may change your schedule. It may inconvenience you.

Do it anyway.

Because sometimes the greatest acts of hospitality happen when we are willing to be interrupted.

Extreme hospitality. Extra-mile hospitality. The kind people remember forever.

Rick Cadden

Rick Cadden

Rick Cadden, CCA, CCBA, is a Certified Church Business Administrator with more than 30 years of leadership experience in hospitality services and church operations. He has served churches in a variety of executive and administrative roles and is a speaker at national and regional conferences.